Thoughtfully chosen stools for Australian homes
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Returns & Refunds

Changed your mind, or something isn't quite right? Here's how returns, exchanges, and refunds work — in plain terms.

Our promise

Refunds? No worries! We aim to make the process as smooth and hassle-free as possible — because your happiness is our priority. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return can't be accepted.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item — we'll evaluate the issue and make it right.

Exchanges

The fastest way to get exactly what you want is to return the item you have. Once your return is accepted, simply make a separate purchase for the new item.

Gift cards

Unfortunately, we can't accept returns on gift cards.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some extra time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we approved your return, contact us and we'll follow it up with your bank right away.

For delivery times, shipping costs, and tracking, see our Shipping & Returns page.